Frequently Asked Questions

Sporty Parts was founded in 1993 by Kirk Kelley. After 27 years of being a one man show, in 2020 he passed the torch to his daughter, Denise. Under her ownership, the company has expanded to two locations and a web store that ships Sportster parts globally. We are a small team (literally 5 of us) who are dedicated to getting you the parts you need to stay on the road. Thank you for supporting our Family Owned Small Business 

Order confirmation is automatically sent to your email address when you place an order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there. When placing your order, double check that all information is entered correctly.

If you need to reach out to us about your order, you will need your order confirmation number. Please ensure you find it before contacting us. 

We may be able to modify your order before it ships, but the window of time is small. Please contact us asap if you need to order a greater quantity or an additional product, or if there are items you wish to remove from your order.  Modifying your order will add additional processing time and may delay receiveing your tracking information.  Placing an additional order may be necessary if your order has already been processed. 

If the address you entered at checkout is wrong, please contact us immediately via email orders@sportyparts.com

There is only a short amount of time between when you place your order and when your order enters our processing queue. Your window for cancellation is 1 hour after ordering. Cancellation requests can be sent via email to orders@sportyparts.com. You will be charged a transaction fee of 8% for all cancelled orders. This is the non-refundable fee charged by our payment processor. We know this sucks. To avoid this, please verify your order before it is placed. 

We ship globally! However, the shipping method we use for international orders may differ from the method selected at checkout. Duties, taxes, terriffs, VAT, or brokers fees may need to be paid on some international orders.

If your international order is delayed, please contact us before 60 days from the shipping date. After 60 days we cannot ensure shipping insurance will be honored and will not be able to offer a refund. 

Please double check that your shipping address is correct before placing your order to ensure delivery is not delayed.

We ship daily Monday-Friday from our California and Oklahoma locations.  We do not ship on weekends.  We aim to ship all orders within 3 business days of receiving them. Unfortunately, global supply chain issues have increased processing time for some orders. Please bear with us and know we are doing everything in our power to get you and your motorcycle on the road. Additionally, modifying your order may add additional processing time. 

If you have received your order confirmation email, we have your order in our queue.  If there is an issue with your order, we will contact you. 

Yes!  When you place an order, you will immediately receive an order confirmation email.  You will receive a follow-up email with a tracking reference number once your order has shipped.  You can use this to check the progress of your order while it is in transit.  Keep in mind, once your order has left our warehouse we have virtually no ability to do anything about it.  All tracking inquiries once the order has shipped should be directed to the carrier. 

**Please make sure the email address you provide is correct.**

Once the package has left our warehouse it is entirely in the hands of the shipper (USPS, UPS, DHL, or FedEx). If you believe your package is lost or stolen, please email us immediately at orders@sportyparts.com to file a claim, and include your order number.

Domestic packages must be "undelivered" for 15 days from the ship date before the shipper will consider it missing. International packages must be "undelivered" for 45 days before the shipper will consider it missing. (It's lame, we know.) We are not responsible for lost or stolen packages, but all packages are insured. If you believe your package has been stolen, please email us immediately. Lost packages must be reported as lost before 60 days. 

If this happens, we are unable to refund or re-ship your order until the shipping insurance is processed. This can take anywhere from 5-21 days.  If you are in a hurry, you can re-purchase your parts and we will fully refund your first order when the shipping insurance processes. Otherwise we will re-ship your order once the insurance clears. 

Additionally, if a package comes back to us as "Returned to Sender," you will be responsible for additional shipping to resend the package. If you do not wish to have the package reshipped, you will be issued a store credit for the parts.

Please double check the address you enter at checkout

The Shop App is run by Shopify and we unfortunately cannot provide support for it, or even access your information on the App. Please refer to the emails we send for the most up-to-date information on your order. 

In the rare event that your order arrives damaged or faulty, please take photos of the product in question and the entire packaging it arrived in and email our customer service team via orders@sportyparts.com with the details, including your order number. 

If you are having fitment issues, please send photos to orders@sportyparts.com with the subject Tech Support and your order number.  Returns for fitment issues will not be accepted until you have spoken with someone from our technical support team.

If you just don’t like the product, or ordered incorrecly, we can accept it back as a return, providing it’s uninstalled and in its original packaging and meets all additional criteria (see return policy below).

Yes, our policy lasts 14 days. If 14 days have gone by since your order was delivered, unfortunately we can’t offer you a return or exchange.

To be eligible for a return, your item must be unused/uninstalled and in the same condition that you received it. It must also be in the original packaging if applicable. Any item not in its original condition, is damaged or missing parts for reasons not due to our error will not be eligible for a full refund.

If you are returning an item that was ordered incorrectly (year or fitment) or you just don't need it, you do not need to contact us. See below on how to proceed with your return.

A 20% restocking fee will be charged for all refunds back to original payment method OR a full refund is available issued as store credit. 

Tires, batteries, electrical items, frames & hardtails, hazardous materials, fluids, books, manuals, magazines, and gift cards cannot be returned.

Yes, our policy lasts 14 days. If 14 days have gone by since your order was delivered, unfortunately we can’t offer you a return or exchange.

To be eligible for an exchange, your item must be unused/uninstalled and in the same condition that you received it. It must also be in the original packaging if applicable. Any item not in its original condition, is damaged or missing parts for reasons not due to our error will not be eligible for an exchange.

If you would like to exchange your part for a different year/fitment, color/finish, etc. please contact us at orders@sportyparts.com to initiate the exchange. 

Tires, batteries, electrical items, frames & hardtails, hazardous materials, fluids, books, manuals, magazines, and gift cards cannot be exchanged.

We are in the process of transitioning the way we handle returns & exchanges. Your order may be eligible for an online return or exchange. If your order is not eligible, proceed to the instructions below.

CLICK HERE TO INITIATE AN ONLINE RETURN OR EXCHANGE

Providing the return is within the 14-day return window and meets our return criteria (see above), you can send it back with the return form at the bottom of your invoice. If you are returning an item that was ordered incorrectly (year or fitment) or you just don't need it, you do not need to contact us before shipping it back. However, if you do not include the return form you will experience delays in receiveing a refund.  If your form is not fully filled out, you will default to receiving store credit. 

If you are considering a return due to fitment issues, please send photos to orders@sportyparts.com with the subject Tech Support and your order number. Returns for fitment issues will not be accepted until you have spoken with someone from our technical support team.  If your product is found to be faulty and we cannot offer a replacement we will (of course) waive all restock fees. 

You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your return to reach us or your exchanged product to reach you may vary. We recommend purchasing shipping insurance for all packages sent to us. We are not responsible for lost, damaged, or stolen packages.

If you have additional questions, send an email to orders@sportyparts.com.