Frequently Asked Questions

Ordering and delivery

Where is my order confirmation?

Order confirmation is automatically sent to your email address when you place an order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there. When placing your order, double check that all information is entered correctly.

Can I alter my order?

We may be able to modify your order before it ships, but the window of time is small. Please contact us asap if you need to order a greater quantity or an additional product, or if there are items you wish to remove from your order.  Placing an additional order may be necessary if your order has already been processed.

If the address you entered at checkout is wrong, please contact us immediately vai email sportyparts@gmail.com

How do I cancel my order?

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via sportyparts@gmail.com, we may be able to cancel your order before it is processed. You will be charged a transaction fee of 2.9% +30¢. This is the non-refundable fee charged by our payment processor. 

What countries do you ship to?

We ship globally! Please double check that your shipping address is correct before placing your order to ensure delivery is not delayed.

When will my order ship?

We ship daily Monday-Friday. We aim to ship all orders within 48 hours of receiving them. Unfortunately, the global Covid-19 pandemic has increased processing time for some orders. Please bear with us and know we are doing everything in our power to get you and your motorcycle on the road. 

Can I track my order?

Yes. You will receive an order confirmation email shortly after placing the order and an email with a tracking reference number, which you can use to check the progress of your order, once your order has shipped.

**Please make sure the email address you provide is correct.**

Where's my package? Is my package lost?

Once the package has left our warehouse it is entirely in the hands of the shipper (USPS, UPS, or FedEx). If you believe your package is lost or stolen, please contact the shipper first to file a claim. Domestic packages must be undelivered for 15 days before the shipper will consider it missing. International packages must be undelivered for 45 days before the shipper will consider it missing. (It's lame, we know.) We are not responsible for lost or stolen packages, but all packages are insured.

Additionally, if a package comes back to us as "Returned to Sender," you will be responsible for additional shipping to resend the package. If you do not wiah to have the package reshipped, you will be subject to a 20% restock fee.

Please double check the address you enter at checkout

Returns

My order has arrived but it’s not as I expected. What can I do?

In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via sportyparts@gmail.com with the details.  If you just don’t like the product, we can accept it back as a return, providing it’s uninstalled and in its original packaging and meets all additional criteria (see return policy below). 

Can I return or exchange an item?

Yes, our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a return or exchange.

To be eligible for a return or exchange, your item must be unused/uninstalled and in the same condition that you received it. It must also be in the original packaging if applicable. Any item not in its original condition, is damaged or missing parts for reasons not due to our error will not be eligible for a full refund.

 A 20% restocking fee will be charged for all returns.

Tires, batteries, electrical items, frames & hardtails, hazardous materials, fluids, books, manuals, magazines, and gift cards cannot be returned.

How do I return an item?

Providing the return is within the 14-day cancellation period and meets our return criteria, please fill out this formInclude this form in the box with the items you are returning. Not including this form will delay your return.

To return your product, mail your product to:
1875-B W. Commonwealth Ave.
Fullerton, California US 92833

You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

You should consider using a trackable shipping service or purchasing shipping insurance.  If the item arrives damaged, you will not be eligable for a refund.  We do not guarantee that we will receive your returned item.