Frequently Asked Questions

Ordering and delivery

Where is my order confirmation?

Order confirmation is automatically sent to your email address when you place an order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there. When placing your order, double check that all information is entered correctly.

Can I alter my order?

We may be able to modify your order before it ships, but the window of time is small. Please contact us asap if you need to order a greater quantity or an additional product, or if there are items you wish to remove from your order.  Placing an additional order may be necessary if your order has already been processed.

If the address you entered at checkout is wrong, please contact us immediately vai email orders@sportyparts.com

How do I cancel my order?

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via orders@sportyparts.com, we may be able to cancel your order before it is processed. You will be charged a transaction fee of 8%. This is the non-refundable fee charged by our payment processor. 

What countries do you ship to?

We ship globally! Please double check that your shipping address is correct before placing your order to ensure delivery is not delayed.

When will my order ship?

We ship daily Monday-Friday. We aim to ship all orders within 48 business hours of receiving them. Unfortunately, the global supply chain issues have increased processing time for some orders. Please bear with us and know we are doing everything in our power to get you and your motorcycle on the road. 

Can I track my order?

Yes. You will receive an order confirmation email shortly after placing the order and an email with a tracking reference number, which you can use to check the progress of your order, once your order has shipped.

**Please make sure the email address you provide is correct.**

Where's my package? Is my package lost?

Once the package has left our warehouse it is entirely in the hands of the shipper (USPS, UPS, DHL, or FedEx). If you believe your package is lost or stolen, please contact the shipper first to file a claim. Domestic packages must be "undelivered" for 15 days from the ship date before the shipper will consider it missing. International packages must be "undelivered" for 45 days before the shipper will consider it missing. (It's lame, we know.) We are not responsible for lost or stolen packages, but all packages are insured. If you believe your package has been stolen, please call us 800-701-2925

Additionally, if a package comes back to us as "Returned to Sender," you will be responsible for additional shipping to resend the package. If you do not wish to have the package reshipped, you will be subject to a 20% restock fee.

Please double check the address you enter at checkout

Returns

My order has arrived but it’s not as I expected. What can I do?

In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via orders@sportyparts.com with the details.  If you just don’t like the product, we can accept it back as a return, providing it’s uninstalled and in its original packaging and meets all additional criteria (see return policy below). Please include the return form at the bottom of your invoice with your shipment.

Can I return or exchange an item?

Yes, our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a return or exchange.

To be eligible for a return or exchange, your item must be unused/uninstalled and in the same condition that you received it. It must also be in the original packaging if applicable. Any item not in its original condition, is damaged or missing parts for reasons not due to our error will not be eligible for a full refund.

 A 20% restocking fee will be charged for all returns.

Tires, batteries, electrical items, frames & hardtails, hazardous materials, fluids, books, manuals, magazines, and gift cards cannot be returned.

How do I return an item?

Providing the return is within the 14-day cancellation period and meets our return criteria, you can send it back with the return form at the bottom of your invoice. If you have additional questions, send an email to returns@sportyparts.com.

You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your return to reach us or your exchanged product to reach you may vary.